Position: Male Casework Coordinator
Reports to: Beneficiary Support Manager
Location: Brixton, London
Working hours: Full-time
Employment type: Fixed term (12 months renewable)



£19,000 to £26,000 per annum dependant on experience


Sunday 4th October 11.59pm.


Helping Households Under Great Stress (HHUGS) is the only UK registered charity of its kind providing assistance to Muslim households impacted by counter-terrorism, national security and extremism-related laws, policies and procedures, in the UK and abroad, We strive to bring relief and support to households devastated by anti-terror raids by offering friendship in addition to emotional, financial, and practical support, advice and information through a country-wide network of dedicated volunteers. Since its inception in 2004, HHUGS has been a beacon of light to families struggling to survive in the shadows of society. HHUGS aims to provide the crucial emotional and moral support and practical skills necessary to empower invisible victims to re-emerge from the darkness as confident individuals and full members of society.

Job Purpose

The  Male Casework Coordinator is responsible for ensuring the delivery of emotional, practical and financial support to all male beneficiaries and acts as their first point of contact; namely men held under bail conditions; former detainees upon completion of a custodial sentence and release from prison; and the immediate male relatives of prisoners. The  Male Casework Coordinator is additionally responsible for the volunteer support workers, recruiting, inducting and supervising their work.   He is also responsible for maintaining our internal database accurately and in a timely manner.


Male Casework Coordinator Programme

  • Act as the first point of contact and liaison between the Charity and all its male beneficiaries, and the primary point of contact for casework correspondence, receiving initial requests for advice and information from beneficiaries.
  • Establish a relationship of trust and respect, actively listening to beneficiary concerns and empathising where appropriate; offering information and support.
  • Conduct interviews with individuals to assess and review their situation, write up assessments and complete risk assessments where required.
  • Produce bespoke support plans in conjunction with the beneficiary, upon assessing and identifying their needs.
  • Maintain accurate and up-to-date records and case files related to the programme.
  • Process any applications for financial and practical support for beneficiaries, making recommendations where appropriate
  • Liaise with the Finance department to ensure payments are processed
  • Referring beneficiaries to and liaising, as necessary, with other agencies and individuals, including solicitors, chaplains and psychotherapists.
  • Institute a rota for contact with male beneficiaries where appropriate to ensure their social and emotional needs are met.
  • Conduct interviews and surveys with beneficiaries, to identify any gaps in the current support programme and any improvements required.
  • Gather statistics for monitoring and evaluation, providing reports as required
  • Obtain feedback and testimonials (including beneficiaries)
  • Assist with the production of case material required for marketing, fundraising and grant reporting purposes.
  • Liaise with media or academic researchers regarding any requests to beneficiaries where appropriate
  • Plan and organise social events, seminars for male beneficiaries, and recreational activities for the youth.
  • Work in partnership with professionals from other organisations and agencies to support young people and ex-offenders.
  • Observe legal, confidentiality and data protection requirements

Transport Coordination

  • Liaise with beneficiaries, keyworkers and the Female Casework Coordinator in terms of transport requests and prison visits
  • Source drivers to undertake visits and ensure they have the requisite information
  • Maintain accurate records and details of prison visits undertaken

Volunteer Coordination

  • Act as the first point of contact and support for all male support workers, male youth mentors, volunteer drivers, responding to any incoming queries
  • Generate appropriate volunteer role descriptions
  • Recruit, induct and manage male volunteer support workers to deliver front line emotional support and to implement the transport scheme
  • Process and maintain volunteer records, including undertaking reference and DBS checks where required
  • Maintain regular contact, respond analysing their performance and providing regular feedback
  • Ensure volunteers submit updated case information and monthly summaries of contact with beneficiaries
  • Assist in the delivery of relevant training on internal procedures and policies.
  • Assist in the development of training materials and resources for volunteers
  • Organise and liaise with external third parties for the development and delivery of volunteer training.
  • Service the needs of volunteers both professionally and socially through the organisation of regular meetings and coordinating volunteer activities.
  • Implement methods for greater engagement and involvement of volunteers

Key Contacts

The Male Beneficiaries’ Coordinator will report to the Beneficiary Support Manager and work closely with the Female Casework Coordinator. He will have regular contact with beneficiaries, male keyworkers, volunteer drivers, the Finance Manager and the Operations Director.


  ESSENTIAL A-Application/ I-Interview/ T-Test DESIRABLE
Qualifications     Degree in an appropriate field
  • Experience of working in the charity, community, voluntary sector
  • Experience of working with disadvantaged or vulnerable individuals
  • Experience in managing and motivating volunteers
  • A
  • A/I
  • A/I/T
Case work experience

Skills & Knowledge
  • Ability to relate sensitively to the needs of former prisoners and prisoners’ families
  • Ability to explore emotional issues with beneficiaries and establish a rapport
  • Ability to work independently with efficiency, initiative and minimal supervision
  • Excellent observational, communication and listening skills
  • Excellent inter-personal, negotiation and motivational skills
  • Maintain appropriate boundaries in provision of support, advice, and guidance to beneficiaries
  • Strong coordination and organisational skills with good time management
  • Good administrative skills, with attention to detail with problem solving skills
  • Connections/Ability to access support from external agencies
  • Computer literate
  • Good numerical skills
  • Ability to prioritise and work under pressure
  • Adaptable to changing deadlines and priorities.
  • Good presentational skills
  • A/I
  • A/I
  • A/I
  • A/I/T
  • A/I
  • A/I
  • A/I/T
  • A/I/T
  • A/I
  • A/T
  • A
  • A/I
  • A/I/T
  • Knowledge of the criminal justice system and counter-terrorism legislation and related policy
  • Knowledge of the UK Muslim community
  • Mentoring, counselling and/or coaching skills
  • Knowledge of the voluntary sector
Personal Qualities/Other
  • Patient, resilient, empathetic and able to remain calm in a crisis
  • Adaptable
  • Effective team player
  • Honest, reliable and trustworthy
  • Genuine interest in the emotional and social problems faced by people, with a desire to improve the quality of life for beneficiaries
  • Belief in all people’s inherent ability to make positive changes and develo
  • Respects and maintains confidentiality and data protection
  • Highly motivated and diligent
  • Energetic and positive approach
  • Committed and empathetic to HHUGS’s core values and prioritising the needs of its beneficiaries
  • Broad knowledge, empathy and  understanding of Islamic principles
  • Commitment to continuous professional development and willing to undertake further skills training as appropriate
  • Works well with people from a variety of backgrounds, ages, languages and cultures.
  • Willing and able to travel and work outside normal office hours when required
  • Fluency in Arabic, Urdu or Bangla
  • Full UK Driving licence and access to own vehicle


The post holder must be available for the core hours of 9am-5pm weekdays from our Brixton office. The post holder must be legally entitled to work in the UK, with no contra-indications in personal background or criminal record indicating the unsuitability to work with children, youth, ex-offenders, vulnerable clients and finance. A DBS check may be required as appropriate.

The post holder will undertake any other duties of a similar nature, which are commensurate with the grade and seniority of the post.


Please send a completed application form (inclusive of two references) and a copy of your CV to [email protected].  Please indicate “ Male Casework Coordinator Application” and your name in the subject heading by Sunday 4th October 11.59pm.

Interviews will be held as applications are received, starting as soon as possible.