Position:  Fundraising and Volunteering Coordinator
Reports to:  Operations Director
Location:  Brixton, London
Working hours:  Full-time 9-5pm 
Employment type:  Permanent
Salary:  Negotiable. Dependent on experience
Deadline: Friday 31st May 2024, 11:59pm


Helping Households Under Great Stress (HHUGS) is the only UK registered charity of its kind providing assistance to households impacted by counter-terrorism, national security and extremism-related laws, policies and procedures, in the UK and abroad, We strive to bring relief and support to households devastated by anti-terror raids by offering pastoral, financial, and practical support, advice and information through a country-wide network of dedicated volunteers. Since its inception in 2004, HHUGS has been a beacon of light to families struggling to survive in the shadows of society. HHUGS aims to provide the crucial emotional and moral support and practical skills necessary to empower these invisible victims to re-emerge from the darkness as confident individuals and full members of society.


Are you hard-working, talented and want to contribute to alleviating the hardship of some of the most overlooked families in the UK?   Do you thrive when part of a team, working together towards ambitious targets?

We are seeking a creative, enthusiastic and motivated Fundraising and Volunteering Coordinator, with strong relationship building and networking skills, to join our small but dedicated and ambitious team. You will develop, support and champion new and existing fundraising initiatives, to increase income generation whilst raising HHUGS profile.

We are looking for a determined, personable individual, passionate about making a difference, with a proven track record of fundraising, achieving high standards and growing fundraising income. You will be the first point of contact for our valued donors, volunteers, members of the public considering undertaking fundraising or volunteering activity on our behalf, providing excellent customer care and support.

You are an excellent communicator and relationship builder, confident in building strong working relationships with internal and external stakeholders and with proven success in working with and developing volunteers to support this growth. You will ensure fundraising activity is accurately recorded, provide the relevant fundraising tools and manage donation processing.

As a confident networker and natural communicator, you will also support and implement the volunteering strategy, by establishing, and developing volunteer relationships.. You will plan and manage fundraising events, challenges and activities, and support our fundraising campaigns. Some work will be required out of usual office hours, to support our evening and weekend events. You will be able to represent the charity to external stakeholders, build relationships and reputation

The successful candidate will have a desire to forge a career in fundraising and volunteer management, and be keen to achieve individual and team targets. The Fundraising and Volunteering Coordinator role would particularly suit someone with strong motivational and persuasion skills, excellent time management and the ability to learn quickly, with demonstrable experience from previous customer service and general administration roles. We are looking for a goal-orientated individual who thrives in a fast moving, multi-tasking environment, committed to our values and is passionate about making a difference.


Event Organisation and Fundraising Coordination

  • Work with the Fundraising Team to increase income through the delivery of a strategic, cohesive fundraising programme and ensure delivery against objectives.
  • Work with the Fundraising Manager to plan a programme of fundraising events and challenges and ensuring they meet targets – including promoting places available.
  • Attract and acquire new individual fundraisers as well as engaging existing fundraisers, providing support, leadership, and motivation to raise sponsorship and maximise their fundraising potential.
  • Develop and implement an outreach and supporter care plan to reach targets for fundraising income from individuals, including acquisition, supporter care and retention.
  • Provide outstanding supporter care to challenge and individual event participants, donors and volunteers, maximising engagement at all stages of their journey.
  • Maximise the use of digital and social media to promote events and steward supporters
  • Record, monitor and follow up with donors and challenge participants to ensure pledges are fulfilled and fundraising targets attained.
  • Manage in seasonal fundraising campaigns, event stalls and fundraising collections (at mosques, streets, TFL and universities) within London.
  • Source, liaise with and negotiate contracts with sponsors, venues, caterers, and suppliers, donations in kind, for fundraising events and merchandise
  • Oversee resources, including the management of stock, stationary and merchandise and working with designers and suppliers
  • Manage printing and orders of merchandise, and ensure effective distribution of our promotional and fundraising materials to volunteers.
  • Promote and assist in the production of fundraising appeals and campaigns, and their materials.
  • Recruit and engage with donors or fundraisers during campaigns and challenges to generate income
  • Attend, promote, represent and raise funds for the charity at external events.
  • Identify and recruit new and potential supporters, and encourage them to register for our events and challenges, using social media, e-newsletters and offline communication methods.
  • Produce questionnaires and survey to obtain feedback on the delivery of events.
  • Track registrations, donations and fundraising income against targets to monitor success of fundraising campaigns and events.
  • Procuring sponsors for events and donations in kind for auctions
  • Keep participants up to date on their event, including pre and post event emails.
  • Assist with the production of key donor and supporter communications
  • Utilising Social Media and digital platforms and email to increase donor reach and awareness of the charity’s work
  • Identify under-performing events and explore opportunities to galvanise interest.
  • To identify and research local market – strengths, weaknesses, opportunities and threats
  • Identify and research potential funding opportunities from existing and new funding sources.
  • Establishing links with sympathetic media outlets for fundraising and PR opportunities including ethnic TV and radio outlets
  • Apply best fundraising practices, including compliance with the Data Protection Act, and ensuring that all systems, processes, policies and operating models are maintained appropriately to deliver an efficient service to our supporters.

Volunteer Coordination

  • Be the first point of contact for interest and offers of assistance from potential volunteers.
  • Provide necessary levels of leadership, direction, support and advice to, and effectively engage with volunteers to ensure maximum return on fundraising initiatives.
  • Recruit, process and provide sufficient induction and training for volunteers
  • Complete required checks and reference requests in order to on-board volunteers.
  • Responsible for the induction, support and supervision of volunteers in fundraising activity and office admin.
  • Process and maintain volunteer records (applications, references check etc.)
  • Maintain accurate and up to date volunteer records both paper and electronic.
  • Manage and motivate volunteers in relation to fundraising activity during events, campaigns and collections – maintaining regular contact, providing regular feedback, responding to any incoming queries, performance analysis
  • Service the needs of volunteers both professionally and socially through the organisation of regular meetings and coordinating volunteer activities.
  • Ensure all regional volunteers adhere to fundraising and event policies.

Supporter Care and Donation Processing

  • Responsible for aspects of donor stewardship, ensuring completion of appropriate thanking, recognition and recording
  • Ensure that supporters receive timely and appropriate information about the impact of their giving
  • Work with the Fundraising Team to coordinate a programme of donor centred events, helping to organise, attend, and support stewardship events and other fundraising initiatives
  • Ensure all incoming donations and related queries are processed, acknowledged and recorded in a timely manner within agreed standards.
  • Answer the supporter care phone line and general fundraising email enquiries
  • Maintain the CRM database, regularly updating with a high level of accuracy, including donation and contact entry, acknowledgements, communication records and preferences.
  • Ensure the related paper filing systems are maintained.
  • Generate thank you letters, donation receipts, certificates of thanks to organisations and individuals, and circulate appeals.
  • Count cash from collections, and deposit cash donations and cheques
  • Maintain the highest standards of ethical behaviour in fundraising,
    compliance with all relevant legislation, adherence to GDPR, fundraising guidelines and policies
  • Ensure Gift Aid is claimed on all donations where applicable and that declarations are obtained, updated and recorded appropriately.
  • Produce mail-shots, using direct mailing to reach a wide range of potential and current donors.

Finance and General Office Support

  • Process and file expense claim forms for volunteers
  • Purchase merchandise and items required for fundraising activity
  • Liaise with the Finance Manager to ensure volunteer reimbursements and invoices are paid in a timely manner.
  • Maintain logical filing systems (both electronic and print) for expense forms and invoices
  • Adhere to all the charity standards, policies and procedures.
  • Comply with the data protection regulations, ensuring that remains confidential

Key Contacts

The Fundraising and Volunteering Coordinator will report to the Operations Director. They will have regular contact with staff, volunteers, donors, fundraisers, suppliers, and supporters.


·         Minimum level 3-5 qualification ·               Bachelor’s degree in an appropriate field or equivalent·               Fundraising qualifications and/or training
·         Prior experience and proven track record in a similar fundraising, events management role


·   Demonstrable experience of community fundraising or the ability to clearly show transferable skills.

·  A passion for supporter stewardship and proven experience of driving supporter relationships and community fundraising engagement.

·         Experience with managing volunteers with successful outcomes

·         Experience of working in a customer focused environment

·         Data entry and database maintenance experience

·         Experience in running successful fundraising initiatives, events, campaigns and appeals, managing logistics.

·         Managing Social Media platforms and content

·         Relevant experience and understanding of charity, community, voluntary sector, particularly in relation to volunteering and fundraising


·         Experience working with mosques and community organisations.

Skills & Knowledge
·         Excellent customer service skills


·         Ability to communicate confidently, clearly, positively and professionally, in writing, over the telephone and face to face

·         Experience of business development

·         High level of administrative competency including impeccable attention to detail and a high level of accuracy and highly numerate.

·         Ability to work independently with efficiency, initiative and minimal supervision

·         Excellent organisational skills with the ability to work to tight deadlines.

·         Flexible in a multi-task environment and adaptable to changing deadlines and priorities.

·         Proficient use of Microsoft Office

·         Ability to lead on projects and confidence in overall management

·         Able to maintain absolute confidentiality regarding sensitive financial and commercial information

·         Knowledge of all aspects of database administration, including fundraising databases and CRM systems.


·       Creativity, imagination and an entrepreneurial attitude towards fundraising

·       Knowledge of direct mail, E-shots, Mailchimp

·       Project management experience

Personal Qualities/Other
·         Strong team player prepared to contribute to the overall success of the charity·         Positive, enthusiastic, ‘can do’ attitude with the drive to go above and beyond to support the wider team and other departments to achieve results


·         A proactive networker who can bring energy to their work

·         Passionate about fundraising and providing excellent supporter care

·         Willingness to share and learn new skills

·         Professional, friendly and approachable manner

·         Highly self-motivated, committed with an ability to motivate others

·         Resilient, particularly when faced with setbacks

·         Willingness to carry out a range of administrative tasks and to get involved in a variety of fundraising projects and activities.

·         Willingness to travel outside London and work out of hours (evenings and weekends) when required

·         Understanding of confidentiality issues and data protection

·         Commitment to equality and diversity practice

·         In-dept knowledge, empathy and understanding of Islamic principles

·         Commitment to continuous professional development and will to undertake further skills training as appropriate

·         Committed to, able to act in accordance with and dedicated to upholding HHUGS’ and values

·         Ability to represent the charity at external events


·         Full driving licence and access to a vehicle


The post holder must be available for the core hours of 9am-5pm weekdays from our office, with some work required in unsociable hours and weekends during events and campaigns. Salary is dependent on experience with holiday allowance for 30 days per annum, inclusive of bank holidays and 2 days for Eid.

The post holder must be legally entitled to work in the UK, with no contra-indications in personal background or criminal record.

The post holder will undertake any other duties of a similar nature, which are commensurate with the grade and seniority of the post.

Due to the number of applications and the limited resources of the charity, only applicants that are shortlisted for first interview will be contacted. If you have not heard from us by the deadline, then unfortunately, your application has been unsuccessful.                                                


Please send a copy of your CV with an attached cover letter inclusive of contact details of two references to [email protected].  Please indicate “Fundraising and Volunteering Coordinator” and your name in the subject heading.

Interviews will be held on Zoom, as applications are received.